Aug 15th - UNDERSTANDING BOARD COMPLAINTS - Virtual
AUGUST 15th, 2025. 9:00 am to 4:30 pm
VIRTUAL WORKSHOP
AUGUST 15th, 2025. 9:00 am to 4:30 pm
VIRTUAL WORKSHOP
AUGUST 15th, 2025. 9:00 am to 4:30 pm
VIRTUAL WORKSHOP
This training is designed to educate counselors on the process of how complaints made to the professional counseling board are handled. The session will walk participants through the entire lifecycle of a complaint, from its initial filing to the final resolution, with a focus on the specific procedures and protocols governing complaints within the context of a licensing or regulatory body. Counselors will learn the critical stages of the complaint process, including investigation, response, and potential outcomes.
The training will cover common ethical violations, misunderstandings, or professional missteps that lead to formal grievances, as well as the broader legal consequences these complaints may have for a counselor’s career and license.
Finally, counselors will learn effective strategies to protect themselves professionally throughout the complaint process. This includes maintaining thorough and accurate documentation, settingclear professional boundaries, and adhering to ethical and legal standards that reduce the likelihood of complaints. By the end of the training, counselors will be able to explain the complaint process, identify how to mitigate potential risks, and safeguard their professional reputation and licensing status.
Presenter: ANGIE SMITH, LPC, NCC, CPCS
Angie Smith is a Licensed Professional Counselor (LPC) and a Certified Professional Counselor Supervisor (CPCS) in the state of Georgia. In 2021, Ms. Smith was appointed to the state of Georgia Composite Board of Licensed Professional Counselors, Social Workers, and Marriage and Family Therapists and currently serves as the chair of the Composite Board as well as the professional practices sub-committee of the board.
Ms. Smith is also a delegate to the Interstate Compact for Licensed Professional Counselors and serves on the rules committee. Originally from Ohio, Ms. Smith received her master’s degree from Xavier University in Cincinnati, OH.
Her primary focus in her career has been working with the severe and persistent mental health population in both inpatient and outpatient settings and psychiatric emergency and triage departments.
Throughout her career, Ms. Smith has worked with a variety of clients and has extensive training and experience working with clients experiencing addiction issues, depression, anxiety, and other mood disorders. Since moving to Georgia in 2015, Ms. Smith works with clients in an outpatient setting and has taught counseling students at the graduate level. She is also a grant reviewer for the Health Resources and Services Administration (HRSA) and U.S. Department of Labor, Employment and Training Administration.